PROBABLE CAUSES

The membrane keypad of the balance may be damaged

SOLUTION

Replace the damaged membrane keyboard with a new one.

PROBABLE CAUSES

The transport-protection screw has not been removed.
The enviroment is highly disturbed by vibrations or ventilation.
There is a weight loaded on the pan.

SOLUTION

Remove the transport-protection screw, located under the balance.
Protect the balance from any ventilation or vibration.
Remove the weight from the pan.

PROBABLE CAUSES

Verify that the power supply in use has the electrical features corresponding to the ones appearing on the label on the rear of the balance.
Verify that the balance is transmitting data to the printer.

SOLUTION

Replace the power supply with the right one.
Wait until the print is effected.

PROBABLE CAUSES

The contrast of the display is not properly adjusted.

SOLUTION

Enter into the parameters menu of the balance and adjust the contrast value until you get the best view.

PROBABLE CAUSES

The balance has just been removed from the packaging, or has just been moved from a room with a different temperature.
The plate or the pan was not properly placed on the weighing cone.
The balance is being used since a long time and it is particularly dirty.

SOLUTION

Before starting weighing operations, leave the balance warm-up in standby mode for a time of 30 minutes up to 6 hours for models with 0.1 mg resolution or higher.
Place correctly the plate and the pan as shown in the instruction manual.
Remove the plate and underplate and wipe with a damp cloth the surface of the balance and verify the presence of material on the underside of the plate and the exit hole of the cone weighing.

PROBABLE CAUSES

The connection cable with the balance is not properly connected.
The trasmission parameters of the balance are not correctly set.
The paper roll is missing

SOLUTION

Make sure that the connection cable is properly inserted on the rear of the balance into the RS232 connector and also into the RS232 connector of the printer.
Go into balance parameters setup and verify that the baud rate is set to 9600 and the transmission mode is set to “ TLP50”.
Check that the paper roll is inserted correctly, that it is of thermal transfer type and finally that it is inserted in the right side.

PROBABLE CAUSES

The power supply is not connected properly.
The connected power supply is not the right one

SOLUTION

Insert the power plug on the rear side of the printer and then plug into the wall outlet
Make sure the power supply is the correct one (9V dc 1A).

PROBABLE CAUSES

The connection cable with the balance is not properly connected.
The trasmission parameters of the balance are not correctly set.
The paper roll is missing

SOLUTION

Make sure that the connection cable is properly inserted on the rear of the balance into the RS232 connector and also into the RS232 connector of the printer.
Go into balance parameters setup and verify that the baud rate is set to 9600 and the transmission mode is set to “PRT CMD”.
Check that the paper roll is inserted correctly, that it is of thermal transfer type and finally that it is inserted in the right side.