FAQ

Analytical, Precision and Moisture Balances - Troubleshooting guide

This is a diagnostic guide designed to help to locate the problem area quickly and easily.
Use this guide to locate the trouble that you are observing.
First look at the problem that you have observed and then look for the probable cause.
Try then to put into action the instructions given for a possible solution.

Balance does not turn on
Pressing the on / off button the balance does not change from standby status and it is not heard any acoustic sound (beep)
At switch on, after the initial test, the display of the balance shows Err3 and after also the but cal message.
When pressing the tare button you hear a beep but the tare is not effected
The display is not clearly seen
After switching the on / off button , the balance takes long time to reach zero and the indication is unstable

ONLY FOR MODEL: Moisture Analyser

The heater does not work.

ONLY FOR MODEL: Printer TLP-50

The power LED of the printer does not turn on
The printer does not print anything

ONLY FOR MODEL: Printer DPP-250

The Power LED of the printer does not turn on
The printer does not print anything

Error Message on Displays

MEANING POSSIBLE SOLUTIONS
Over-range condition Unload the weights loaded on the pan

MEANING POSSIBLE SOLUTIONS
Under-range condition Place properly pan and underpan

Common error for all models

ERR01
ERR02
ERR03
ERR05

MODEL: MG, MGW, LG, LGW

ERR04
ERR06
ERR07
ERR08
CAL But

MODEL: MG, MGW, LG, LGW

ERR07
ERR08
ERR09
ERR10
ERR F
CAL But

MODEL:i-Thermo moisture analyzer

ERR07
ERR10
ERR11